Mercure Swansea Hotel

My stay at the hotel was made all the pleasurable by the professionalism of all of the management staff and their support teams. In particular the immediate support that I received when dealing with a technical issue concerning my membership status. There is no doubt that all of the staff are essential to the experiences that guests enjoy. My stay at the hotel reflected all of what one could hope for. The entire management were as one in the way that they supported their guests. As we all recognise that attention to detail is the foundation of excellence. Be that so I like to a special note of thanks to the staff who have the resposibility of the all essential room servicing. I would like to thank both Sofryat and Renee who had diligently ensured the quality of my and no doubt all of their guests rooms. And finally I would like to congratulate the restaurant team for their high standards and professionalism and importantly presentation of the varied menus I would certainly recommend this hotel to all and everyone. By way of additional support could I suggest the following. 1) A Larger more prominent sign concerning food allergies 2) The publication of the local bus timetable in the hotel foyer. 3) the availability of a Swansea city map.

We were greeted and treated so well by the staff at this hotel. Our room was satisfactory and the restaurant served a delicious meal (pie of the day and mash). There was heating in the room which was a welcome relief with temperatures dropping as we approach winter. Great free car park as well. Thank you Nial for your warm service!

Made my family's Christmas wonderful every member of staff is amazing could not have done more for us friendly welcoming spotlessly clean lovely to see beautiful dogs a dog friendly hotel every brought us a Christmas card to the room would not hesitate to recommend and can't wait to go back beautiful Christmas decorations simply perfect thankyou xxx

This was a great hotel. It was clean, the staff were friendly and very helpful and the breakfast was wonderful and we enjoyed it every morning. There is also a cute outdoor area to sit closer to nature. The snacks from the bar were also delicious. The only small obstacle is that the hotel does not have an elevator however their staff help you carry your luggage up the stairs. the rooms are great, spacious and with plenty of commodities.

Pulling up to the hotel not gonna lie, heart sank a bit as it's in a business park kinda thing. HOWEVER, staff and service totally make up for that. Rooms are clean and have everything you need and I slept so well I didn't want to check out. The staff make this place a great place to stay.

On first outside appearance it looks like crossroads motel (if not old enough to remember look it up ) but stepping inside very modern furnishings and warm fire. Staff lovely and helpful. Welsh cakes given upon arrival, lovely touch if been travelling a long time. Rooms are dated (hotel was opened in 1985) carpets need changing, and bring the rooms up to the quality of the lounge and dining area. Bed was comfy and not rock hard like some Mecure hotels. The room I had was at the back of the hotel so was peaceful, but you can hear people walking up the corridor. The windows were massive sliding openings, if travelling with kids, no security of the window not to open fully. Breakfast was a good selection and caters for all. Dinner is expensive £34 for a steak which is a piece of sirloin. The gym it has 3 running machines, 2 rowers, stepper, several weight machines and free weights. You have to ask for key card to access the gym at reception. No pool as closed during Covid - seems to be the norm , I think most hotels don’t think travelling professionals need to exercise whilst away working. But if more offered this the more bookings they would get. Overall good , need rooms updating to match the first appearance walking in. Dog friendly too.

My friends and I booked the hotel as it was central for our short golfing trip. The hotel afforded free parking, clean & tidy rooms and a great breakfast to kickstart a day of golf. We also used the restaurant for dinner and the menu provided enough decent choices and the bottles of wine were good quality. We have stayed here before and shall do again.

We had to wait for our rooms to become available (not a problem as we had access to the bar). The rooms were all fine, though the pillows didn't really match the firmness of the mattress (they are too soft while the mattress is quite firm). It seems unusual that there is no lift (yes, there are only two floors, though it reduces accessibility) and that the rooms have no air conditioning. It is also odd that the room cleaning services are located close to the stairs, meaning you get to walk around the carts each morning. All this said, I am happy with how straight forward it is to access, just minutes off the M4, and that parking is available free. I was surprised that free welcome drinks for Silver members only stretches to one room from the booking instead of covering all guests on the booking.